Are you paying too much to manage your information technology infrastructure? Conway Consulting Group can provide you with infrastructure and skills to manage your IT assets onsite or offsite through our support service offerings. If you desire to have Conway Consulting Group manage the entire application offsite, we provide a similar service through our technology partners that enable us to cost effectively host your application at one of their data centers. Our support specialists maintain connectivity to both your facilities and the outsource data center using secure, high speed connections via a Tier One Global communications carrier.

Onsite/Offsite Support

Conway Consulting Group understands that companies today are minimizing costs, especially travel. We are capable of delivering onsite and offsite consulting services, depending on the project requirements. We can establish a secure network link from our facility to our clients’ facility. This technology allows our team of consultants to provide quality implementation and systems services remotely, timely and cost effectively.

Near Shore Outsourcing

Nearshore Outsourcing has many advantages over offshore solutions. The biggest advantages of nearshore over offshore outsourcing include:

• Lower risk (geographical, political)
• Same Time Zones
• Proximity. Face to Face Meetings Common
• Virtually Identical Culture and Language
• Cooperative Legal Systems
• Identical Education Standards
• Insight and Execution

As nearshore outsourcing has become a greater part of organizations' outsourcing strategies, Puerto Rico has become the ideal location for outsourcing providers. With a very similar culture and legal system to the US and close proximity to major US markets, Puerto Rican outsourcing providers are able to provide high quality, low cost, low risk outsourcing solutions.

Help Desk Management

Conway Consulting Group provides Help Desk management services for clients wishing to provide a higher level of service to their end-users. Our specialists can work at our facilities managing help desk related issues, phone calls, trouble tickets and resolutions through a high speed, secure connection to our clients’ applications. This enables our clients to provide help desk services without having to invest in maintaining a help desk and resources onsite.